1. What are your payment options?
We use Paypal, all major credit cards and debit cards are accepted. A very safe and secure way of paying.
Cheques are accepted, made payable to 'The Qute Group Ltd' We also accept bank transfers.
2. What are your shipping fees and options?
We use Royal Mail, first class service. Postage costs are calculated on order value and can be found on our shop front.
3. When do you ship the orders and how long will they take?
We will aim to ship all orders that are placed before 2pm on the same day. All orders are sent first class (UK) and should arrive
the following day. Should there be any reason for a delay, we will notify you at time of purchase. For shipments outside the UK,
please contact us for estimated delivery times.
4. How will we know our order has been shipped?
A confirmation e-mail will be sent when your order has been completed and shipped.
5. How can I stay up to date with new product launches and news?
Sign up to our newsletter, we aim to send out every month, containing new products, news, events and much more.
To subscribe, please e-mail - newsletter@filla-glu.com
6. What is your exchange/refund policy?
Should for wish to return your order/item, Filla-Glu operate on a 14 day refund/exchange policy.
This does not affect your statutory rights.
Unopened goods should be returned to the following address.
Returns address:
Filla-Glu
T/A Cyberbond UK Ltd
The Space Centre, Cardiff Road
Barry,
CF63 2BG
7. What is your privacy policy?
The Qute Group Ltd will not share any personal details with any third party. All information received will be treated as confidential.